Amid the significant Microsoft outage on July 19, 2024, a viral image claiming that Southwest Airlines tweeted “Look who needs us now” circulated widely on social media. This tweet was purportedly in response to the chaos caused by a major software glitch that disrupted operations at airports and various industries globally.
The Microsoft Outage
The outage was a result of a malfunction in CrowdStrike’s “Falcon Sensor” software, which caused Microsoft Windows systems to crash, leading to widespread flight cancellations and delays. Over 2,200 flights were canceled and nearly 7,000 delayed, severely affecting major airports worldwide, including Los Angeles International Airport and John F. Kennedy International Airport.
Fact-Checking the Tweet
The claim regarding Southwest Airlines’ tweet has been fact-checked and found to be false. There is no evidence that the airline made such a statement during the outage. The image circulating on social media was misleading, and reputable sources have confirmed that it does not originate from an official Southwest Airlines account.
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While the Microsoft outage had a profound impact on the aviation industry, the alleged tweet from Southwest Airlines was a fabrication. The airline did not capitalize on the situation, and the viral image should be regarded as misinformation.