Last Updated on 05/09/2024 by Arun jain
LONDON – Britain’s competition watchdog has been launched An investigation at Ticketmaster’s practice on Thursday after complaining about being charged at odds for tickets to the Oasis reunion tour.
Fans of the 90s Britpop rockers reported seeing price gouging as they waited in online queues for hours on Saturday.
The unexpectedly high prices – which meant some tickets went for £350 instead of the original £135 advertised – were attributed to Ticketmaster’s use of “dynamic pricing”, in which prices are adjusted based on demand.
Dynamic pricing is not illegalBut the Competition and Markets Authority (CMA) said it would look into whether Ticketmaster had breached consumer protection laws by not giving the public clear information about what tickets would cost.
The regulator has Set up a website Oasis fans to share their experiences. He is also likely to speak to the Oasis management and tour operators as part of the investigation.
Separately, the ministers said on Monday Government will consider dynamic pricing Dynamic pricing will be included as part of an already planned review of ticket sales and customer protection.
Sarah Cardell, chief executive of the CMA, said: “It is important that fans are treated fairly when they buy tickets, which is why we have launched this investigation. It is clear that many people felt they had a bad experience and were surprised at the price of their tickets at check-out.”
“The CMA also welcomes the government’s recent announcement that it will consult in the ticketing sector on measures to provide customers with stronger protection wherever they buy their tickets,” she added.
Ticketmaster has been contacted for comment.
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